Frequently Asked Questions

How long do the flowers last?

With the right care, between 5 and 10 days. Change the water every two days, cut the stems at an angle, and keep the arrangement away from direct sunlight and draughts.

Can I order a custom design?

Yes. Send us your idea, a reference photo, or the budget you have in mind and we will propose a design. We quote on WhatsApp with no obligation.

Which payment methods do you accept?

Credit or debit card online (processed by Banco Industrial) and bank transfer or deposit.

Can I cancel or change an order I have already paid for?

No. All purchases made on our website are final. Once payment is confirmed, the order cannot be cancelled, modified or refunded.

Can I add a message card?

Of course. Every arrangement includes a card at no extra cost. Write your message in the order notes or send it to us on WhatsApp.

Do you deliver to hospitals, offices and hotels?

Yes. We need the full name of the person receiving the flowers, the room or office number, and a contact phone number.

What if the person isn’t there?

We try to reach them by phone. If that isn’t possible, we leave the arrangement at reception or with an authorised neighbour and let you know. If there is no one to leave it with, we arrange a second attempt (an extra charge may apply).

Do the flowers always look exactly like the photo?

We work with natural flowers, so there may be variations in shade or variety depending on what is available that day. We always keep the style, the size and the value of the design you chose.